Frequently Asked Questions

We specialize in OEM and ODM manufacturing of metal products for furniture, outdoor equipment, sports, and industrial sectors. With 18+ years of experience, we provide end-to-end solutions from design to delivery.
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We are based in Jiaxing, Zhejiang, China — strategically located near Shanghai Port (1.5h) and Ningbo Port (2h), enabling efficient global shipping.
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We work with mild steel (Q235/Q345), stainless steel (304/316), and aluminum. Surface treatments include powder coating (RAL matching), hot-dip galvanizing, and anodizing.
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OEM means we manufacture strictly based on your drawings and specifications. ODM includes full product development — from concept, CAD design, prototyping to mass production. We offer both models.
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Absolutely. Our engineering team supports full product development — from initial concept, 3D CAD modeling, DFM analysis, rapid prototyping, to tooling and mass production.
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Yes. We offer private labeling, custom packaging, logo engraving (laser or silk screen), and branded cartons to help you build your own product line.
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Yes. We respect your intellectual property. Non-disclosure agreements are available upon request to protect your designs and business information.
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MOQ depends on product type, materials, and customization. For standard products, MOQ starts at 100–200 units. For custom OEM/ODM projects, we offer flexible trial orders (as low as 50 units) to help you test the market.
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Send us your drawings, specifications, or requirements via our Contact page or email info@jxchuanfoo.com. We typically reply within 24 hours with a detailed quotation and DFM feedback.
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Yes. Samples are available before mass production. Sample lead time: 7–15 days. Sample costs are refundable upon order confirmation (deducted from mass production payment).
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Standard terms: 30% deposit before production, 70% balance before shipment (or against B/L copy). L/C at sight, OA (for long-term partners), and other arrangements are negotiable.
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We operate a 12,000㎡ facility with automated robotic welding, fiber laser cutters, CNC machining centers, and powder coating lines. Annual capacity exceeds 500,000 units, ensuring stable supply even for peak-season high-volume demands.
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Standard lead time: 25–45 business days after deposit confirmation. Rush orders can be expedited with an additional fee — please contact us with your deadline.
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Yes. We reserve a portion of our production line for urgent projects. Please contact us with your specific deadline to discuss feasibility and pricing.
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We implement a multi-stage QC system: incoming material inspection (IQC), in-process checks (IPQC), final inspection (FQC), and pre-shipment testing. All records are traceable. (View our ISO certificate →)
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We respond promptly with solutions: replacement, rework, or compensation based on the situation. Claims must be submitted within 15 days of receipt with supporting evidence (photos/videos).
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Yes. We can provide dimension reports, material certificates (MTC), coating thickness tests, and salt spray test results. Third-party inspections (SGS, TÜV, Bureau Veritas) are welcome at buyer's expense.
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Yes. We are ISO 9001:2015 certified. Our processes are regularly audited to ensure compliance with international quality standards.
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Yes. Our main markets include North America, Europe, Australia, and Southeast Asia. With proximity to Shanghai and Ningbo ports, we offer fast and cost-effective global shipping.
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Sea freight (FCL/LCL), air freight, and express (DHL, FedEx, UPS). We help you choose the best option based on budget and urgency.
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We provide full export documentation and can arrange DDP (Delivered Duty Paid) door-to-door service including customs clearance. For FOB/CIF terms, the buyer is responsible for import clearance.
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Sea freight to US/EU ports: 25–40 days; air freight: 5–10 days; express: 3–7 days (depending on destination).
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Yes. We provide a 12‑month warranty covering materials and workmanship under normal use. Extended warranty is available upon request.
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Our after-sales team provides technical support, spare parts, and quality issue resolution. Response within 24 hours. We also welcome long-term partnership agreements with dedicated account managers.
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Absolutely. Many of our clients have worked with us for 5+ years. We offer volume discounts, flexible payment terms, and continuous improvement support for long-term partners.
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